Contact Us

730 E. Broad Street, Suite 900
Richmond, VA 23219 

Fax # (804) 646-5299
Toll-Free (Outside Central Virginia): (888) 288-2781

Office Hours: By Appointment Only
Monday - Friday
9:00 a.m. - 5:00 p.m.


RRS logo

If you need assistance with a retirement issue, please call (804) 646-5958 and leave a message. Our goal is to return all calls within 24 hours.

You can also e-mail We are monitoring emails and voice mails on a daily basis.

Please note that any in-person services at our office are by appointment only. We will continue to process retirements and pay retiree benefits.

Thank you for your patience and understanding.                            

The Richmond Retirement System (RRS) administers the defined benefit pension plan and the defined contribution plan covering general and sworn employees of the City of Richmond, VA.  RRS provides retirement, disability retirement, and survivor benefits for over 4,000 members.  Our website provides easy, instant access to information about RRS benefits and services.

Each phase of your retirement life is and will be different, with its challenges and what-ifs. Some you might expect, while others might be surprising. We care about helping you to prepare yourself for those what-ifs. We care about customer satisfaction as it relates to your Richmond Retirement System (RRS) benefits. We hope this will make all the difference.

Retirees:  If you would like to review your paystubs, please log in to RAPIDS at the link below.

Retiree Self Service


Feel free to visit the social security administration or the IRS websites at the links below.

Social Security

Internal Revenue Service

***Important Information on the Health Assessment Initiative from July 1- August 31, 2022.  Please click here.

****Special Announcement on Open Enrollment:

For important information about open enrollment, please click here.

Open Enrollment for your benefits for calendar year 2023 is October 31, 2022 through November 18, 2022.

You can learn more about Open Enrollment and your benefit plans by doing the following:
1. Clicking the link above on open enrollment.
2. Contacting one of these representatives with your questions.
     *For the Richmond Retirement Department, call 804-646-5958.
     *For the Human Resources Benefits Team, call 804-646-5660, or email using the subject line of “Open Enrollment”.
     *During Open Enrollment, calls will be answered from 8 a.m. to 5 p.m., Monday-Friday, except for the following Holidays: November 8th            (PLEASE VOTE!) and November 11th (THANK YOU, VETERANS!).
3. Be sure to check your email and the Richmond Retirement website frequently to ensure you have the most updated information.



City Benefits

Chapter 22 - Code of City of Richmond - Section of City Code that governs City of Richmond retirement benefits and retirement benefit administration

City of Richmond Department of Human Resources -- Information about benefits and employment with the City of Richmond.

Mission Square Retirement -- provides account access to City of Richmond 401(a) Defined Contribution and Deferred Compensation plan members. Employees can manage their accounts online by changing allocations, transferring funds and more. Online tools include a retirement planning calculator, an asset allocation model and a hypothetical investment growth calculator.